Refund Policy
Last updated: March 2026
At AIShelf, we are committed to providing a high-quality service and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for requesting refunds on subscription payments.
1. Free Trial Period
AIShelf offers a 30-day free trial for all new subscriptions. During this trial period:
- You have full access to all features and functionality
- You can cancel at any time without being charged
- You can evaluate whether AIShelf meets your needs before committing to a paid subscription
Important: We encourage all users to thoroughly test AIShelf during the free trial period to ensure it meets their requirements before subscribing to a paid plan.
2. Refund Eligibility
We understand that sometimes issues may arise that prevent you from using our service effectively. Refunds may be granted under the following circumstances:
Technical Issues
If you experience technical problems that prevent you from using AIShelf, and our support team is unable to resolve these issues, you may be eligible for a refund.
Service Unavailability
If AIShelf experiences extended downtime or service interruptions that significantly impact your ability to use the service, refunds may be considered on a case-by-case basis.
Billing Errors
Duplicate charges, incorrect billing amounts, or unauthorized charges will be refunded promptly upon verification.
3. Refund Request Process
To request a refund, please follow these steps:
Contact Support
Email us at support@aishelf.dev with the subject line "Refund Request"
Provide Details
Include the following information in your request:
- Your account email address
- Transaction date and amount
- Detailed description of the issue you encountered
- Steps you've taken to resolve the issue
Resolution Attempt
Our support team will work with you to resolve the issue. We are committed to finding a solution that allows you to use AIShelf effectively.
Refund Decision
If we are unable to resolve your issue satisfactorily, we will process your refund request. You will receive a response within 2-3 business days.
4. Refund Processing Time
Once a refund is approved, it will be processed within 5-7 business days.
Please note that depending on your payment method and financial institution, it may take additional time for the refund to appear in your account. Credit card refunds typically appear within 5-10 business days, while other payment methods may vary.
5. Subscription Cancellation
You can cancel your AIShelf subscription at any time. Here's what happens when you cancel:
- You will not be charged for the next billing cycle
- You retain full access to AIShelf until the end of your current billing period
- After the billing period ends, your access will be revoked
- You can reactivate your subscription at any time
Note: Cancellation does not automatically trigger a refund. If you wish to request a refund, please follow the refund request process outlined above.
6. Non-Refundable Circumstances
Refunds will generally not be provided in the following situations:
- ✗Change of mind after the trial period has ended and payment has been processed
- ✗Failure to cancel subscription before the next billing cycle
- ✗Lack of usage or failure to utilize the service during the subscription period
- ✗Violations of our Terms of Service
7. Payment Processing
All payments are processed securely through our payment service provider. For questions about payment processing or to manage your subscription, please contact us at support@aishelf.dev.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of AIShelf after any changes constitutes acceptance of the updated policy.
9. Our Commitment
At AIShelf, customer satisfaction is our priority. We are committed to:
- Providing responsive and helpful customer support
- Working diligently to resolve any issues you encounter
- Handling refund requests fairly and transparently
- Continuously improving our service based on user feedback
Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:
Email: support@aishelf.dev
This Refund Policy applies to all AIShelf subscription plans and services.